Refund policy

Shipping & Returns: Let’s Get You Growing! 🚀

At AO 3D, we’re obsessed with high-quality gear and amazing 3D prints. We want to make sure you get exactly what you need to succeed. Check out our straightforward shipping and "No-Stress" return info below!

Free Shipping? Yes, Please! 📦

We love rewarding our community! Grab everything you need and enjoy FREE SHIPPING on all orders over $75! * Note for the Big Projects: Because our Aeroponic and Grow Tower systems are heavy-duty pieces of equipment, they are excluded from the free shipping offer. We’ll calculate the best possible shipping rate for these systems at checkout so they arrive safely at your door.

The "No-Leak" Promise: Hassle-Free Swaps 💧

We take pride in our 3D prints! If your item arrives with a defect or—heaven forbid—a leak, we’ve got your back. We offer Hassle-Free Swaps on any defective 3D-printed items. We’ll get a fresh, exact replacement model into your hands ASAP so you can get back to your projects.

Returns Made Simple ✨

If something isn't right with a defective item, we want to fix it! You have two easy paths to a win:

  1. The Fresh Start: Swap your item for a brand-new, exact replacement.

  2. The Full Refund: Return the defective item for a 100% refund.

How to get it done:

  • Swing by the Store: Bring the item in and say hi! We’ll handle the swap or refund right then and there.

  • Ship it Back: Can't make it in? Just ship the item back to us, and we’ll take care of the rest.

Custom Creations 🎨

We love bringing your custom ideas to life! Because these items are made specifically for you, we don't accept returns on custom orders. However, your satisfaction is our priority! If your custom masterpiece arrives damaged or defective, we will jump into action to replace it or make it right immediately.

Questions? We’re Here to Help! Got a question about a shipment or a print? Our team is ready to help you grow!

📧 [ao3dco@gmail.com] | 📍 Visit us In-Store @ 45 2nd St SE, Swisher, IA 52338